2024 Annual Survey of Museum-Goers
In this rapidly evolving climate, museum leaders need to make decisions based on data, not assumptions. The Annual Survey of Museum-Goers provides data-driven insights, helping you make more confident, informed decisions.
Who is my museum's audience?
How does my museum compare to others?
Who isn't visiting my museum and why?
Is my museum for everyone?
How can I expand my museum's audiences?
We all have questions.
Answer yours with the Annual Survey of Museum-Goers.
The Annual Survey of Museum-Goers, conducted in partnership between Wilkening Consulting and the American Alliance of Museums, provides your museum with a cost-effective way to gain insight into your visitors and compare your institution to others in your locale, of similar type, and the museum field writ large. By participating in the Annual Survey of Museum-Goers, you will be:
- gaining insight into your visitors, including who they are, their behaviors, and their values,
- benchmarking your data against that of peers, especially around the 2024 themes below,
- tracking changes in your stakeholders over time (with multi-year participation), and much more.
In addition to gaining deeper insights into your museum’s audience, the 2024 Annual Survey of Museum-Goers will focus on three themes to help the museum field grapple with today’s challenges and opportunities. This year’s themes are:
A clear sign of relevancy: repeat visitors. But how can museums increase repeat visitation and outshine their other leisure time competitors? Frequently changing exhibitions and providing an ever-expanding schedule of programs can be exciting, but it is also resource-intensive and can be grueling for staff. And do visitors even notice? Does it really increase repeat visitation? We’ll ask museum-goers what their expectations are and explore if less (but more meaningful) change can better serve all of us.
With a dose of imagination, museum experiences can take visitors to new places and time periods and deepen their understanding of other cultures and perspectives. How can museums better deploy imagination to provide more engaging experiences, share a more inclusive history, develop a better understanding of our natural world, and cultivate empathy?
Hope for the Future
Our society is grappling with many challenges, and museums of all types can speak to those issues. For some, however, those challenges can make them feel sad, defensive, or disempowered. What are museums’ roles in cultivating a sense of hope in our capacity to address those challenges? How can museums more effectively empower visitors to bring about that more hopeful future?
Participate in the 2024 Survey in 4 easy steps
Participating in the 2024 Annual Survey of Museum-Goers is quick and easy. Sign up by February 28 and launch your survey by March 8 to save 60%!
Send your survey
Wilkening Consulting will send you a custom link to your museum’s survey and sample text for you to send to your email list and post on social media by March 8, 2024.
Sit back and see your results in real-time through your virtual dashboard.
Receive your report
Start discovering more about your audience! Between May and June 2024, you will receive your data spreadsheet and a shareable, easy-to-understand slide deck visualizing your results.
Discuss your results with a pro
All museums will receive access to a short video series to contextualize results. Choose to drop-in for office hours with Wilkening Consulting to discuss your results or, if your museum is a Tier 3 AAM member, you also receive a private one-hour call with Wilkening Consulting to discuss your results.
“The Annual Museum-Goers survey has been invaluable to our museum.
The new approaches to visitor engagement that research has led us to implement have resulted in our visitation growing [by over 30 percent]…We have used the data to guide decisions about brand messaging and imagery, our most current strategic plan, and our annual priorities.”
Rebecca Gilliam Vice President, Visitor Experiences, Minnetrista
Read more from previous participants in the
Annual Survey of Museum-Goers
“The Annual Survey of Museum-Goers is invaluable in giving us insight into how we are doing as an institution and how we compare with others in the field. We learn not only about who is coming to our museum, but also the impacts on our visitors and the reasons they value us. The survey helped us see that the intentional work we are doing in this area is working.”
“Omaha Children’s Museum has participated for the past 2 years in the Annual Survey of Museum-Goers. What has always impressed us has been the way in which the data is woven into a story. This makes accessing the data much more effective for the variety of audiences in which we share the results: internal staff, board of directors, stakeholders, and the general public.
The data we receive from the survey provides a context to our work, which can feel isolated and flat without the national context of comparison.
No museum should plan its operations and strategically look to its future in the vacuum of its own data, having access and an interpretation of the data helps our team stretch themselves to be better at delivering to the needs of our audience.
I would strongly advocate for more museums to participate in this annual survey. At a reasonable cost to participate, the benefits received far outweigh the costs. Having participated in back-to-back years, the value of the investment has more than doubled for our team.“
“The Annual Survey of Museum-Goers allows Michigan Science Center to gain insight into the opinions of museum-goers nationally and the experiences of our guests locally. We love being able to benchmark our results against other museums. The results from the Annual Survey allow our marketing and education teams to better understand our audience and empower us to promote MiSci as a customized set of experiences that our guests want! We highly recommend participation in the survey – Susie and her team distill complex datasets into meaningful takeaways for us. Plus, the more science centers and museums that participate, the greater the national understanding of how museum-goers value our role in society.
“My museum used the Annual Survey of Museum-Goers data to learn from our visitors and community members regarding their needs, values, and relationship with the art museum. We love that this is data we receive every year so that we can review change over time and understand what visitors are seeking during these challenging times for our communities. These metrics help us look both, backwards and forwards, as we plan for the future.”
We received our results about a month ago and have already started to use them in the following ways: Sharing highlights with our board; with funders- in grant applications and reports; in conversation with potential donors and funders; in marketing and sponsorship materials; with our city chamber; to strategically inform our diversity, equity, and inclusion work; to inform conversation about strength and growth areas for programming; in preparation to enter strategic planning next year. As a small museum, I would say it is definitely worth it.
Ready to sign up?
Complete the form to sign up or get in touch with Wilkening Consulting for more information.